Privacy Policy for Eastend Coachworks

Personal data relates to a living individual who can be identified from that data. Identification can be by the information alone or in conjunction with any other information in the data controller’s possession or likely to come into such possession. The processing of personal data is governed by [the General Data Protection Regulation 2016/679] (the “GDPR”)

Eastend Coachworks is the owner of this website and controls how your personal data is processed and for what purposes.

If after reviewing this policy you have any questions or privacy concerns please send an e-mail to: repairs@eastendcoachworks.netor write to:
Eastend Coachworks,
Elm Road,
Dumbarton,
Dunbartonshire
G82 2RH

How do we process your personal data?

• Eastend Coachworks complies with its obligations under the GDPR by keeping personal data up to date.
• by storing and destroying it securely; by not collecting or retaining excessive amounts of data.
• by protecting personal data from loss, misuse, unauthorised access and disclosure and by ensuring that appropriate technical measures are in place to protect personal data.

We use your personal data for the following purposes:

• To manage our employees and contractors;
• To maintain our own accounts and records.
• For the security, health & safety of everyone connect to Eastend Coachworks and work that needs to be carried out.
• To operate the Eastend Coachworks web site and deliver the services that individuals have requested, in the way of form submittions

What is the legal basis for processing your personal data?

We will not share your personal information with any other third party.

How long do we keep your personal data?

We use the following criteria to determine how long to retain your personal data:

Information to fulfil our legal obligations (e.g. financial record keeping) – 7 years

Your rights and your personal data

Unless subject to an exemption under the GDPR, you have the following rights with respect to your personal data: -

• The right to request a copy of your personal data which Eastend Coachworks holds about you;
• The right to request that Eastend Coachworks corrects any personal data if it is found to be inaccurate or out of date;
• The right to request your personal data is erased where it is no longer necessary for Eastend Coachworks to retain such data;
• The right to request that Eastend Coachworks provide the data subject with his/her personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability).
• The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;
• The right to lodge a complaint with the Information Commissioners Office. (ICO website - https://ico.org.uk/ ICO helpline - 0303 123 1113)

Use of 'cookies'

• Our websites uses cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual.
• It is possible to switch off cookies by setting your browser preferences. Turning cookies off may result in a loss of functionality when using our websites.

What types of cookies are used on this site?

1. Preference Cookie – At your request we may place a cookie to remember your preferences so that you do not need to re-enter your details (country/age and language preferences) on our gateway page. This is not suitable if you share your computer with someone else.

2. Social Sharing – This is a cookie that identifies you with social networking sites such as Facebook and Twitter and allows interaction between your activity on social networking sites and on our website through your direction, and makes your transition between the sites more seamless.

3. Site Analytics – We use Google Analytics to help analyse use of our website. This analytical tool uses ‘cookies’, which are text files placed on your computer, to collect standard internet log information and visitor behaviour information in an anonymous form. The information generated by the cookie about your use of the website (including your IP address) is transmitted to Google. This information is then used to evaluate visitors’ use of the website and to compile statistical reports on website activity. To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout

4. Cookies – We use session cookies, which are temporary cookies that cookies aid the user journey around the site, and will remember preferences you have selected during the session. These cookies are deleted as soon as you leave the site.

How do I disable/enable cookies?

You have the ability to accept or decline cookies by modifying the settings in your browser. However, you may not be able to use all the interactive features of our site if cookies are disabled.

There are a number of ways to manage cookies. Please refer to your browser instructions or help screen to learn more about these functions. For example, in Internet Explorer, you can go to the Tools/Internet options/Security and Privacy Tabs to adapt the browser to your expectations. If you use different computers in different locations you will need to ensure that each browser is adjusted to suit your cookie preferences.

Some modern browsers have a feature that will analyse website privacy policies and allow a user to control their privacy needs. These are known as ‘P3P’ features (Privacy Preferences Platform).

Links to other websites

Our website may contain links to other websites, but most of the time won’t have any control over these website. Please read there Private Policy. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

• Service was second to none

  13-02-18 - After unfortunately having a collision with my vehicle Eastend Coachworks provided a first class service from start to finish very courteous and helpful staff. There was a delay in a part for my vehicle and had to wait a lot longer than I thought for my repair to be completed but have to say when the part did arrive the speed of service was second to none. I have my car back looking like new. Grateful thanks to these guys for their professional workmanship.

  Fiona Helen Lyon

  Google Reviews

• The repair quality was excellent

  16-08-17 - I recently was unfortunate enough to have damaged my Audi A3 and my insurer initially directed me to their own repairer. But after talking to some friends, I was recommended to Eastend Coachworks and subsequently chose them although I came up against some opposition from my insurers. I am glad I listened to my friends as the repair quality was excellent, I admit I am obsessed with my car, but I could not fault them, thank you for the excellent service. Joe Ferry.

  Joe Ferry

  Google Reviews

• Excellent service

  10-04-18 - Excellent service kept updated on all matters first class repair friendly staff would recommend and use again

  Sheena MacDonald

  Google Reviews

• The car was restored to good as new in exactly one week

  10-01-18 - My Skoda Octavia Estate had sustained considerable crash damage, and GA authorised Eastend Coachworks to repair it. The car was restored to good as new in exactly 1 week, and a nearly new Fiesta supplied as a courtesy car during this time. Easy to get an update on progress. When I left the premises, a warning light came on. On returning to reception, they identified this as a blown headlight bulb and fixed it immediately FOC- even though this was a totally separate issue to the crash repair! Great service, my car back as if accident had never happened.

  Cleta Lamont

  Google Reviews

• Car returned good as new!

  19-11-17 - Car with complex crash damage was repaired as good as new in one week. Easy to contact, and obtain update on progress. When I departed with the repairedcar, an unknown warning light illuminated immediately. I took the car back, they recognised it as a blown light bulb, which they fixed FOC, even though it was nothing to do with the crash repair. No complaints at all, and courtesy car was a very new Fiesta.

  NeilL-75

  Yell.com

• No hesitation in recommending..

  04-02-20 - Collected my car today after being repaired. The repair is 1st class, was completed on time and the car cleaned before I collected it. No hesitation in recommending East End Coachworks.

  Scott Campbell

  Google Reviews

• Great service

  08-11-17 - Great service very good attention to detail.

  Frank Jessop

  Google Reviews

• £300 cheaper than Arnold Clark

  14-12-17 - £300 cheaper than Arnold Clark. Couldn't be happier with the repair and very impressed with the can do attitude

  Steven Neary

  Google Review

• First class repairs

  01-08-17 - First class repairs, very friendly and efficient staff. They have done many jobs for us and all are faultless. If you are looking for a top class repair these are the boys.

  Islay tv

  Google Reviews

• Recommended by a neighbour...

  13-02-20 - I was recommended by a neighbour to use Eastend Coachworks and was not disappointed, the work and customer service was exceptional and the car has never looked as good... The boss takes a personal interest in it all which probably makes it so good...

  Ken Coley

  Google Reviews

• First class operation

  06-06-18 - First class operation, staff very attentive, particularly Steven Varney. Excellent standard of work from a highly respected body shop and one of if not THE best in the area.

  Stuart Barriskell

  Google Reviews

• Service I received was second to none...

  01-06-19 - My car was repaired here after an accident last September and the service I received was second to none. I was kept informed daily on the progress of the repair by the staff who proved top class customer service. Once my car was fullly repaired it looked as if they had provided me with a brand new model. I would not use any other garage for my repairs in future these are top class professionals with pristine attention to detail. Thank you Eastend Coachworks!!

  Fiona Moffat

  Facebook Reviews

• What a fantastic business

  25-02-19 - What a fantastic business, the staff especially Eddie couldn’t help you enough. I was in a real predicament and Eastend went out their way to assist me.

  Thomas Robertson

  Facebook Reviews

• Looks like a new car

  28-06-16 - Had a accident with my car and Eastend Coachworks gave me a courtesy car for under a week git my car back with it looking absolutely excellent looks like a new car the service I got including in reception has been out standing would definitely go back and recommend this company to anyone xxx

  Karen Hay

  autoinsider.co.uk

• My car is as good as new

  01-02-18 - Right front wing, bumper and paintwork badly damaged EastEnd Coachworks were out that day to collect my car and deliver a courtesy car. I was kept up to date with the repair and my car is as good as new couldn't be happier with the work and service. Staff have all been pleasant and helpful. Many thanks

  Ace 1985

  Google Reviews

• Thanks to everyone at East End Coach Works

  17-12-18 - Delighted with the insurance job through Aviva. After reviewing other places to take my car East End Coach Works looked like the best choice and I'm glad I chose them to carry out the job.

  They picked up my car and gave me plenty of notice of when they were coming to collect it. The bodywork on my Ford Fiesta ST matallic blue needed fixed after 3 deep scratches after being vandalised.

  Although they aren't Ford Certified, they are for many other manufacturers which reassured me they would do a great job which they have done.

  Job took a week and my car is back looking brand new, cleaned inside and out and polished. Delighted! Thanks to everyone at East End Coach Works!

  Gordon Carslaw

  Google Reviews

• Took care of everything in a professional manner

  22-11-17 - Really good company to deal with took care of everything in a professional manner, my wife's car was repaired and returned to her without any hassle and a first class job .A big thank you from Amanda and I.

  Stephen Varney

  Google Reviews

• A very friendly service and an unbelievable job done

  11-07-17 - Recently got my bonnet resprayed down at East End Coachworks A very friendly service and an unbelievable job done on my Audi. Thanks guys

  Billy Mckay

  Facebook

• Eddie was excellent...

  19-04-19 - My A7 was in for an accident repair through a 3rd party insurer...Eddie was excellent and fully understood my concerns about the car. Was called a week later to pick it up but on arrival I felt the new door was slightly off (I'm quite pernickety). Spoke to Eddie and he said he'd sort it, went back 24h later and the car was absolutely perfect.

  Kevin McShea

  Facebook Reviews

• Back good as new

  22-01-18 - Brilliant service my car had crash damage to the bumper, front wing and paintwork damage. Cannot fault the customer service helpful and friendly and kept up to date on the progress and also had a nearly new courtesy car while my car got fixed. My car is back good as new couldn't be happier with East End Coachworks many thanks to them

  ScarletLamp29

  Yell.com

• Repair to my Ford Tourneo...

  04-09-20 - This is the second time I used this garage for a repair to my Ford Tourneo Custom on both occasions I found the staff friendly, helpful and professional in what they do and the standard of repair work is excellent. I highly recommend them to you, if I could give them more than 5 stars I would no problem. They are my goto choice and you won't be disappointed if you use them.

  Martin Caban

  Google Reviews

• Wouldn’t recommend anyone else!!

  01-06-19 - My car was hit last month causing the full front bumper to come away, scratches on my paintwork and lights to be smashed. There was a lot of work needing to be done to the car but I was kept fully informed every day of the progress and I had my car back within a week. The guys do a brilliant job and my car looked brand new by the time they were done. Wouldn’t recommend anyone else!!

  Rebekah Rowe

  Facebook Reviews

• The team kept us informed throughout...

  11-07-19 - We’ve just picked up our car and are delighted with the repair and customer service. The team kept us informed throughout the process and knowing we were needing the car back quickly did a first class job and returned the car to us within the timescale. The customer care is excellent.

  Margaret McDonald

  Facebook Reviews

• Quick, friendly and effective service.

  10-11-17 - Quick, friendly and effective service. Always know your car will come back good as new! Wouldn't go anywhere else.

  Claire McGlashan

  Facebook